Thank you for shopping at Cloud 9 Naturally.
Please read below for more information on shipping, returns, and refunds. If you are not entirely satisfied with your purchase, we're here to help.
- Please allow processing time of 2-5 business days (excluding weekends and holidays). We are a small business and work hard to keep up, but processing times can vary due to order volumes, stock levels, etc.
- Shipping time is not included in processing time and will vary depending on your shipping address.
- Shipments take place on Mondays, Wednesdays and Fridays (excluding statutory holidays)
- Carriers: Canada Post or FedEx (Canada Post for PO box addresses)
- Cloud 9 Naturally is not responsible for the timeliness of delivery. Processing and shipping delays are not a valid reason for refund.
- Please keep in mind that weekends and statutory holidays are not included in processing or delivery times. Everyone needs time off at some point!